Privacy Policy

1. Who We Are

TripEase Concierge Services is a transportation and concierge service provider in Ghana. We provide private pickups, airport transfers, corporate shuttles, university shuttles, event shuttle services, fleet leasing, fleet rentals, chauffeur services, hotel booking support, errand support, and related concierge services.

2. Information We Collect

We may collect the following types of information:

• Full name
• Phone number
• Email address
• Pickup and dropoff locations
• Travel date and time
• Flight details where airport transfer is requested
• Service preference
• Payment confirmation details
• Company or institution name where corporate or university shuttle services are requested
• Booking history
• Messages, complaints, inquiries, or feedback sent to us
• Device, browser, and website usage information through cookies or analytics tools

We only collect information that is necessary for providing our services, improving customer experience, responding to inquiries, processing bookings, and maintaining operational records.

3. How We Collect Information

We may collect personal information when you:

• Fill a booking or contact form on our website
• Call, email, WhatsApp, or message us
• Request a quotation
• Make a transport or concierge booking
• Subscribe to updates or promotions
• Use our website
• Give feedback after a trip or service

4. How We Use Your Information

We use your information to:

• Process and manage bookings
• Confirm pickup and dropoff details
• Assign drivers or vehicles
• Contact you about your booking
• Provide airport transfer support including flight related coordination
• Provide corporate, university, event, fleet rental, and concierge services
• Send service updates, invoices, receipts, or payment confirmations
• Respond to inquiries, complaints, and feedback
• Improve our website, customer service, and operations
• Maintain safety, security, and service quality
• Comply with legal, regulatory, insurance, accounting, and business obligations
• Send promotional messages where you have consented or where permitted by law

5. Legal Basis for Processing

We process your personal information based on one or more of the following grounds:

• Your consent
• The need to perform a service you requested
• The need to respond to your inquiry
• Our legitimate business interest in operating and improving our services
• Compliance with legal, regulatory, insurance, tax, accounting, or safety requirements

6. Sharing of Information

We do not sell your personal information.

We may share relevant information with:

• Drivers assigned to your trip
• Customer support staff
• Payment service providers
• Technology service providers used for booking, hosting, analytics, communication, or dispatch
• Hotels, partner agencies, or event partners where required for concierge services
• Insurers, legal advisers, auditors, or regulators where necessary
• Law enforcement or public authorities where required by law

We only share information that is reasonably necessary for the purpose involved.

7. Driver and Trip Safety

For safety and operational reasons, we may keep records of bookings, driver assignments, pickup details, dropoff details, trip timing, complaints, and feedback. These records help us improve reliability, investigate incidents, and maintain service standards.

8. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use the site, improve performance, remember preferences, and support marketing activities.

You may disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

9. Data Retention

We keep personal information only for as long as necessary for the purpose for which it was collected, including service delivery, dispute resolution, accounting, tax, safety, insurance, legal, and regulatory purposes.

When personal information is no longer required, we will delete it, anonymise it, or securely archive it where appropriate.

10. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, email, messaging platform, or digital system is completely secure. You are responsible for ensuring that any information you send to us is accurate and sent through appropriate channels.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where legally permitted
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request that we limit how we process your information
• Ask questions or make complaints about how your information is handled

To exercise these rights, contact us using the details below.

12. Marketing Communications

We may send promotional offers, updates, or service information where you have agreed to receive them or where the law permits.

You may opt out of promotional messages at any time by contacting us or following the unsubscribe instruction in the message.

13. Third Party Links

Our website may contain links to third party websites, payment platforms, maps, booking tools, or partner services. We are not responsible for the privacy practices, security, or content of those third party platforms.

14. Children's Privacy

Our services are not intended to collect personal information directly from children without the consent of a parent, guardian, school, university, or authorised institution where applicable.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.